Contact Information Policy

At Kreatzilla, we value clear communication and strive to provide excellent customer service.

How to Contact Us

For questions regarding orders, custom merchandise, returns, exchanges, shipping concerns, or general inquiries, please contact us by email:

Email: kreatzilla@gmail.com

Response Time

We aim to respond to all emails within 1–3 business days. Response times may be longer during holidays, sales events, or periods of high order volume.

Order Inquiries

To help us assist you as quickly as possible, please include the following information when contacting us about an order:

• Full name
• Order number
• Description of your question or concern
• Photos of the item, if applicable

Business Hours

Customer service inquiries are reviewed during our regular business hours. Messages received outside of business hours, on weekends, or on holidays will be addressed as soon as possible during the next business day.

Communication Policy

Kreatzilla communicates primarily through email. It is the customer’s responsibility to provide a valid email address and monitor their inbox, including spam or junk folders, for order updates, artwork approvals, shipping notifications, and responses to inquiries.

Respectful Communication

We are committed to providing courteous and professional service and ask that all communications remain respectful. Kreatzilla reserves the right to discontinue communication or refuse service in cases of abusive, threatening, or inappropriate conduct.

Thank you for supporting Kreatzilla. We appreciate your business and look forward to creating something amazing for you!